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Rick and his team have been providing remote IT support for my business since 2009 and are based in Reno, Nevada. When I moved into Balentine Office Park, Rick came in from Reno and helped me set up my office wireless LAN, printer, laptops, etc. Whenever I have an issue related to my laptops or printers I call and they have always been able to help me over the phone and through remote access to my laptops. I could not keep my business going without them.
Danette McGilvray, Granite Falls Consulting, Inc.
I am a small business owner providing in home services. I rely heavily on my computer to provide customer data, service invoices, banking, payroll and correspondence. When my computer runs slow it is a hindrance to the daily operations. But to have a virus is an enormous problem. With one phone call to Greg at ProTechnical, I was scheduled to drop off my computer and was provided an ETA to pick it back up. Jake worked on it and called me when he found the problem. He provided options for me and then completed the work. I have taken my computer to other repair places and have never seen an office work this well or received such professional service.
Just recently I experienced another problem so I called Greg. He set up a phone appointment to talk with Jake and he walked me through it and made sure my problem was solved before we hung up. He provided a thorough evaluation of the problem, gave me options and assisted in the resolution. Within 1 hour I was back in business.
My computer has a second home. I trust ProTechnical with my computer and the professional customer service I receive is top notch.
Marci Mueller, 4 Seasons Total Home Care
Working with ProTechnical has been nothing but a flawless decision. As our company grew, ProTechnical was right there with us every step of the way. Continued reliability and trust has and will be the main influence for selecting ProTechnical to be our number one support system.
Mark Tanner, Mark Tanner Construction
In the past when we have upgraded software or purchased new computers the transition was always a rough process with downtime and several problems arising after installation. Upon hearing Microsoft was no longer supporting XP and we would have to go through the process of installing new computers my mind instantly imagined the worst. Thankfully I found Rick at ProTechnical, he assured me he would make the process as smooth and painless as possible and he was absolutely right. They ordered our new computers, picked up our back office computer and transferred our software and data to the new computers. They came out and installed the new back office computer, once they were assured everything was running smoothly they came in after-hours to install our two workstations. That simple, no down time or problems afterward, all at a great price! I would highly recommend Rick and his team at ProTechnical.
Lisa Stocker, Big O Tires - Kietzke Lane, Reno
The IT situation at our company was in dire shape when ProTechnical started working with us, but soon we could see how much a difference their dedication and hard work made at our company. The staff has always been very professional and helpful when dealing with our employees and their needs, which is very much appreciated. Our owner and I were so impressed we moved forward with a premier managed account with ProTechnical and have full confidence that our company's IT needs are secure in their hands.
Scott Bertrand, McKimmey Electric, Inc.
We have been with ProTechnical since May of 2011 and appreciate the promptness, courtesy, professionalism and of course, the technical skills Rick, Brian and Greg have shown us. They have relieved the pressure of keeping our server and/or PCs continually running and updated 24/7, without us having to worry. Their service is like riding in a commercial airline; letting someone else take control while we do our other jobs. ProTechnical keeps us updated on the latest technology available and makes suggestions to improve our equipment, if applicable. Thank you ProTechnical!
Cheryl Jensen, St. Rose of Lima Catholic Church
ProTechnical has always given us prompt and courteous service. I wouldn’t hesitate to recommend them to anyone looking for experienced & trustworthy IT services.
Jan Bishop, Eye Care Professionals
In this complex world there are a few people who are willing to go the extra mile to not only solve a problem but to improve the entire system in the process. Rick Thomas is one of the few. Along with his team of highly skilled computer techs at ProTechnical, he has kept our network of mixed operating system computers running, secure and backed-up for over four years.
Drew Wolak, Aerion Supersonic
Our firm operates from a complex information technology structure. We have to be completely confident in our IT’s provider’s capabilities and also trust that they are maintaining things on the back end that we may not see on a day to day basis. With ProTechnical, I have never had to worry. I know not only that the depth of knowledge is diverse, but that there is a proactive approach to handling our needs. I feel that ProTechnical has been an invaluable member of our team and continues to contribute to our success!
Tanya McCaffery, The CFO Group / VAST