Get AMPed

ProTechnical’s Annual Maintenance Program (AMP) concept was created with small business clients in mind. This program was designed to benefit clients who require ongoing maintenance, ensuring robust networks while returning value and efficiency to their businesses.

The Annual Maintenance Program is very simple and easy to get started with. Here is how it works:

ProTechnical performs a network overview of all client computer assets (workstations, server, firewalls, software, etc) getting an accurate count total assets on the network. From there a monthly cost is attributed to each asset. Once all costs have been added up a monthly cost to maintain the client’s technologies is derived.

The annual maintenance program from ProTechnical is a full service solution that gives the client full access to ProTechnical resources. Included in this package is the following:

• On-site Network Support
ProTechnical Network Specialists provide on-site
network support as required.

• 7:00am-6:00pm Live Helpdesk Support
ProTechnical support pinpoints issues and resolves
technical problems remotely where possible.

• Hosted Spam Filtering

• 24/7 Spam Filtering to eliminate 99.9% of Spam
from the client network.

• Baseline and remote monitoring support
Daily system monitoring and logging of critical
performance information

• Software/Hardware Audit
Complete audits of all software and hardware,
ensures license compliance, IT budget forecasts,
and asset accountability.

• Backups
Strategic backup including onsite, offsite and
combinations

• Documentation of IT assets

• Computer imaging
ProTechnical provides state of the art imaging
solutions.

• Critical Updates (anti-virus signatures, operating
system patching, etc.)
Continuous updates to the infrastructure ensures
proactive securing of assets, highly reducing
vulnerabilities to system down situations

• Security Audits
Consistent checks for physical and data security.

• Vendor Management
ProTechnical establishes rapport with vendors to
ensure communications are available during critical
times.

• Client Quarterly meetings
Quarterly meetings ensure that ProTechnical is
aligned with the client’s needs and performing as
expected.

Contact us today about this solution